FITSPO offers worldwide shipping, and strive to deliver your new pieces to you as quickly as possible wherever you are. Your shipping rate will be calculated upon checkout. If you are unsure whether or not we ship to your country or location, please reach out to firstname.lastname@example.org, and we will get back to you as soon as possible.
The shipping time will depend on your country and location. Typical delivery times are as follows:
- Sweden: 1-3 days
- Europe: 2-5 days
- Rest of the world: 5-8 days
Orders placed before 01:00 PM on business days will generally ship the same day.
We offer a 30-day return policy unless expressly stated otherwise. Underwear or swimwear is not subject to this policy and may not be returned, except in case of an error on behalf of us, or product defects, in which case we ask you to contact our customer service at email@example.com.
To disincentivize excessive shipping of goods, we do not offer unlimited free returns. We want to discourage the practice of knowingly ordering items that the customer does not intend to keep, which leads to additional shipping and is detrimental to our environment. Thus, we will deduct the cost of the return shipping from the total refund amount. The cost of shipping will vary depending on your location. If you are unsure of which size to buy, please refer to our size guide. However, should you still receive the wrong size, we will offer an exchange free of charge. Should you wish to do this, return the items you want to exchange, and enter that you would like an exchange of what size, and we will send the new item(s) as soon as we receive the goods.
- You may return any or all goods purchased within 30 days of receiving the goods.
- The items must be in their original new condition, with all tags attached and not worn.
- The shipping cost to return the items is at the customer's expense (for exchange, see our Exchange policy)
- In case of an unclaimed package, the customer will have to pay return shipping and an administrative fee.
- Returns are not accepted for underwear or swimwear.
- The return address will be stated on the return form attached inside the delivery container.
We exchange items that are returned due to incorrect size free of charge. Exchanges for other reasons, such as color or model, are subject to our Return policy.
You have a right to cancel your purchase within 30 days of receiving the goods. If you wish to do so, please notify us before returning the order. It is your responsibility to ensure that the goods are returned in the original new condition that you received them. Upon receiving the goods, we will deduct the cost of the return shipping from the total sum of your order and refund the remaining amount.
If you have any complaints, please contact our Customer Service as soon as possible at firstname.lastname@example.org. Reports of product damage or defects will only be accepted if made within 7 days of receiving the item.
We will initiate an investigation of the alleged defect or damaged goods upon receiving your complaint. Please attach pictures, and any other supporting material or document that may assist us in this process for a speedy resolution. Should we conclude that the complaint is legitimate, we will bear the cost of returning the goods and refund the full amount of your order without deductions.